Profile
Energetic full-stack web developer looking for opportunities to create functional, attractive, and responsive websites. I have a clear understanding of modern technologies and best design practices. Experienced with React and React Native.
Employment History
Support Advisor at Shopify, Vancouver BC
March 2023 - November 2023
Shopify is a global ecommerce platform with tools which are primarily used by business owners to bring the business onto the world wide web.
As the Junior Support Advisor, my core activities included:
- Performing troubleshooting for technical issues with Shopify stores, including, but not limited to, bugs, discrepancies in pay, billing, and design issues.
- Using Zendesk to manage customer messaging workflows.
- Working with multiple clients at a time, supporting as many as 3 merchants at a time during live conversations in chat rooms, troubleshooting and supporting their needs.
- Working with and meeting customer service KPIs and communicating with different departments to find tailored solutions for each client issue.
CDAP Ecommerce Advisor at Mosaic Sales Solutions North America, Vancouver BC
May 2022 - October 2022
The Canada Digital Adoption Program (CDAP) was created to help small businesses recover from the COVID pandemic and help bring their business online.
As the Ecommerce Advisor, my core activities included:
- Working with small businesses to help them create a digital adoption plan.
- Educating clients and businesses on how to use ecommerce platforms such as Shopify, Square Online, and Bookmark.
- Educating clients on cybersecurity best practices, including how to manage password security and software management.
- Educating clients on how to develop a digital marketing plan, including how set up a budget and how to set marketing goals.
Education & Certificates
LERN Web Design Certificate 2024
Computer Information Technology Diploma BCIT 2020
High School Diploma Samuel Robertson Technical Secondary School 2018